We accept: Visa, Mastercard, American Express, JCB, Union Pay (details at the checkout)
Direct Deposit: our account details are given to you at the checkout
Phone Orders: For our customers who do not like placing their credit card details over the internet. We accept credit cards through our eftpos terminal at our premises.
Shipping: Free Freight with orders over $60 (available only when you are registered and logged in)
Goods will be dispatched once monies have been cleared.
Shipping is via Australia Post. Please contact us if you would like another method.
Due to the handcrafted nature of our products we do not use harsh preservatives and for this reason we keep stock levels to a minimum. This way we ensure you receive the freshest product available. However it may slightly delay shipping by one to two days. Therefore you should receive your order within 5 to 7 days of your order being confirmed.
International Orders: We use Australia Post. Once goods leave our hands and are with the freight company, any international order which maybe held with customs at your end is not our responsibility, we have never had this happen to date. Please ensure when you place your order that the goods you are ordering comply with the rules and regulations of your country, we do not pay customs clearing fees or duties or taxes that your country may impose it is the purchasers responsibility.
Damaged or Broken Items: We pack your purchase with extra care, although on the very rare occasion packages can get damaged in transit. Any small damage or missing item claims must be made within 5 days of receipt of your order. Large damage claims must be made upon receipt as they may need to go through the delivery company. Leave the box(s) alone and phone me immediately, the carrier might require an inspection of the boxes in the manner that they were delivered. We may request return of merchandise on damaged claims depending on the individual circumstances.
Returns: We advise purchasing small quantities to ensure the products meet your requirements before placing a large order. If you would like to cancel an order that you have placed, do so immediately. If you wait a couple of days it may have already been shipped. Orders that have already been or boxed, may incur a 20% re-stocking fee. Due to the nature of the products and for health reasons, if your order has been shipped, sorry I do not accept any returns. On the rare occasion, should you feel that you have received defective products, please phone us.
