Shopping Terms - Privacy

We accept: Visa and Mastercard,

Direct Deposit: our account details are given to you at the checkout

Phone Orders: For our customers who do not like placing their credit card details over the internet, please place your order online and select bank deposit and then ring us on

61 7 4954 0183 with your credit card details within 1 working day. We will then process your credit card through our eftpos terminal at our premises.

 

Please note: we prefer that you place your order online as this saves time and then we can track your order much better. There is also less chance of  misinterpretation on things like your address details.

Discounts and coupons are available during the promotional times as advised on this website, please check the specials section.

 

Misuse of promotional codes will result in your order being cancelled or adjusted to reflect the promotional offer. ie promotion codes being used in conjunction with each other when the promotion states not to be used in conjunction with another promotional offer.

Shipping

Free Freight available only when you are registered and logged in, please go to the specials section for the discount coupon if this is offer is available.

 

Goods will be dispatched once monies have been cleared.

Shipping is via Australia Post. Please contact us if you would like another method.

Due to the handcrafted nature of our products we do not use harsh preservatives and for this reason we keep stock levels to a minimum. This way we ensure you receive the freshest product available. However it may slightly delay shipping by one to two days. Therefore you should receive your order within 5 to 7 days of your order being confirmed.

International Orders: We use Australia Post. Once goods leave our hands and are with the freight company, any international order which maybe held with customs at your end is not our responsibility, we have never had this happen to date. Please ensure when you place your order that the goods you are ordering comply with the rules and regulations of your country, we do not pay customs clearing fees or duties or taxes that your country may impose it is the purchasers responsibility.

Damaged or Broken Items: We pack your purchase with extra care, although on the very rare occasion packages can get damaged in transit. Any small damage or missing item claims must be made within 5 days of receipt of your order. Large damage claims must be made upon receipt as they may need to go through the delivery company. Leave the box(s) alone and phone me immediately, the carrier might require an inspection of the boxes in the manner that they were delivered. We may request return of merchandise on damaged claims depending on the individual circumstances.

Returns: We advise purchasing small quantities to ensure the products meet your requirements before placing a large order. If you would like to cancel an order that you have placed, do so immediately. If you wait a couple of days it may have already been shipped. Orders that have already been or boxed, may incur a 20% re-stocking fee. Due to the nature of the products and for health reasons, if your order has been shipped, sorry we do not accept any returns. On the rare occasion, should you feel that you have received defective products, please phone us or email us immediately.

 

 

This Web Site has been designed and maintained by Platypus Dreams with the help of Redlime Web.

We are committed to protecting the privacy of all visitors to the Site and the responsible use of any information about site users obtained through the Site.

As each person visits our Web Site the webserver collects and logs general information such as the date and time of the visit, pages viewed and in some cases the home server or domain name used to access the Site. The log files do not identify you individually.

Personal information is also sometimes collected directly from visitors to the Site by Web Site forms and email communication.

All information obtained through the Web Site will be used exclusively by Platypus Dreams. We have a policy of not disclosing, selling or passing on any personal information to other individuals or organisations.

We value your privacy, if you have any questions or queries please feel free to contact us.

Thankyou for shopping at Platypus Dreams.