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Shipping
We cannot be held responsible for the incorrect selection of freight options at the checkout by the user. Goods will be dispatched once monies have been cleared.
All Shipping is via Australia Post. Due to the handcrafted nature of our products we do not use harsh preservatives and for this reason we keep stock levels to a minimum. This way we ensure you receive the freshest product available. However it may slightly delay shipping by one to two days. Therefore you should receive your order within 5 to 7 days of your order being confirmed. We have many people ask if their goods will arrive safely, we pack all orders with the utmost care. Our parcels are packed to the Australia Post standards or higher. We understand that parcels can get treated very roughly from time to time when in transit and we take measures to counteract potential damage to goods as best as we can.
International Orders - We only ship to the countries listed at our checkout. If you are from another country we will need to verify your details and identity, sorry for the inconvenience.
Damaged or Broken Items
We pack your purchase with extra care, although on the very rare occasion packages can get damaged in transit. Any small damage or missing item claims must be made within 5 days of receipt of your order. Large damage claims must be made upon receipt as they may need to go through the delivery company. Leave the box(s) alone and phone me immediately, the carrier might require an inspection of the boxes in the manner that they were delivered. We may request return of merchandise on damaged claims depending on the individual circumstances.
Returns
We advise purchasing small quantities to ensure the products meet your requirements before placing a large order. If you would like to cancel an order that you have placed, do so immediately. If you wait a couple of days it may have already been shipped. Orders that have already been or boxed, may incur a 20% re-stocking fee. Due to the nature of the products and for health reasons, if your order has been shipped, sorry we do not accept any returns. On the rare occasion, should you feel that you have received defective products, please phone us or email us immediately. Return goods to Platypus Dreams 390 Mt Jukes Rd, Mount Jukes QLD 4740.
Shipping Free Freight Promotions
Available only when promotion times are on, look for the banner on the front of the website to see if free shipping is available. It maybe also accessed via a voucher. This feature is only available when you are registered and logged in, please select free freight at the checkout. If free freight is an available option and has not been selected, then shipping will be charged as per the option you have selected. We cannot be held responsible for the incorrect selection of freight options at the checkout by the user. Goods will be dispatched once monies have been cleared.
All Shipping is via Australia Post. Due to the handcrafted nature of our products we do not use harsh preservatives and for this reason we keep stock levels to a minimum. This way we ensure you receive the freshest product available. However it may slightly delay shipping by one to two days. Therefore you should receive your order within 5 to 7 days of your order being confirmed.
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News
Tuesday, January 24, 2012
Buy 10 soaps from the Gourmet Goats Milk Soap section and get one of your choosing for free. You must choose the 11th soap like as though you are buying it and the cart will make it free. If you do not put your free soap in your cart we will choose one for you. Offer valid until 31st January 2012 This offer works on multiples of 10 also if buying 20 soaps make sure you select 22 so you get 2 f...
All news
Buy 10 soaps from the Gourmet Goats Milk Soap section and get one of your choosing for free. You must choose the 11th soap like as though you are buying it and the cart will make it free. If you do not put your free soap in your cart we will choose one for you. Offer valid until 31st January 2012 This offer works on multiples of 10 also if buying 20 soaps make sure you select 22 so you get 2 f...
All news
Testimonials
Been using Sharon's products for 5 years, would just like to say, what an incredible product, needless to say, your an incredible person, well done Sharon, your the best!!! Roxy xx Love stocking your products ROXY DAWSON (ROXY DAWSON HAIRDRESSER)
Roxy
Your soaps are just beautiful,i just have to keep coming back and back and back.Great site Great Service.Many thanks Lily
Lillian Maguire
Hello Sharon, I just received my package today and it was such a delight to see the purple ribbon on the sampler box as well as the beautiful coloured soaps. I just had my first Platypus Dreams shower and it was way better than I expected! My skin...
Phuong
I have been using these soaps for a couple of years now and they are just delicious, a real treat. Love the Lavender Mint and the new Patchouli Revolution is absolutely scrumptious, these are my favourites but going by how good these are, I really...
Heather
I am absolutely in love with Platypus Dreams soaps. I have bad eczema that affects my face, arms and back and since using your delicious soaps I have found a marked improvement in my skin. I am even using less of my perscription medication. I...
Kate
Sharon; I am constantly thrilled by your soaps and other products; they are just delicious!!! I have given some as gifts, and some as alternatives to the currently used product, and every time, they've been received really well. My husband has...
suzy
Sharon's products are the result of many years inventing, working very hard. Not only you smell the beauty , but also feel this great product. The great diversity of shapes, colours and smells, makes you want to travel to Australia immediately:)...
Georgette
Hello Ladies! I have been a devotee of your products for several years now and used to buy from you at my local saturday xxx. I have not been as regular a market goer as I used to be and am always sad when I am unable to get your soaps when I DO...
SI
I found Sharon because I became interested in hand made cold process soaps. I want to say that I live in the US and (am not a rich person) but love her soaps so much that I am willing to pay the International cost of getting them to me and I do....
Suzanne Hughey
My Horses and I would like to thank you for the Ancan Black Salve. One of our horses had a large swamp cancer on it's chest at least 6 inches in diameter. We had tried everything until our vet told us to seek out your product. It only took a few...
Arthur T
